Question 1

How do I schedule a free roof inspection or estimate?

Accepted Answer

You can call us directly at 253-354-8081 or submit the quick estimate form on any page of our website. We'll connect with you promptly, confirm your address and roof concerns, and set a convenient time for a roofing specialist to complete a comprehensive on-site assessment.

Question 2

Do you charge for inspections and estimates?

Accepted Answer

No. All our on-site roof evaluations, digital photo inspections, and written estimates are 100% free with zero obligation. We believe homeowners deserve straightforward facts before making any financial commitment.

Question 3

What areas throughout Puget Sound do you serve?

Accepted Answer

We proudly serve homeowners and property owners across the greater Puget Sound region, including Tacoma, Puyallup, Lakewood, Federal Way, Seattle, Spanaway, Gig Harbor, University Place, Auburn, Kent, and surrounding communities.

Question 4

Are you licensed, bonded, and insured?

Accepted Answer

Yes. PAC Roofing LLC is fully licensed, bonded, and insured in Washington State (License: PACRORL829PU). Our team follows strict OSHA and Washington L&I safety standards, and we carry full general liability and workers' compensation coverage for your complete peace of mind.

Question 5

How do I know if my roof needs repair or a complete replacement?

Accepted Answer

During our inspection, we evaluate the overall age of the roof, the extent of shingle granule loss, deck condition, and whether issues are isolated or widespread. If the damage is confined to a specific valley or penetration and the shingles still have flexible service life, a targeted repair is often best. If shingles are brittle, curling, missing granules, or over 20–25 years old, a full replacement provides dependable protection and greater long-term value.

Question 6

How long does a residential roof replacement take?

Accepted Answer

Most single-family residential roof replacements are completed in just 1 to 2 days, weather permitting. Complex multi-story homes, steep pitches, or extensive rotted plywood decking repairs may require an extra day. We provide a clear project schedule upfront and keep you informed every step of the way.

Question 7

What happens if you find rotted plywood decking after tear-off?

Accepted Answer

Once your old roof is completely torn off down to the bare wood, our crew inspects every sheet of plywood or OSB. If we uncover rotted, soft, or water-damaged sheathing, we photograph it immediately and replace it with fresh, exterior-grade wood before laying underlayment, ensuring your new roof has a solid, warranted foundation.

Question 8

How will your crew protect my home, yard, and landscaping?

Accepted Answer

Property protection is one of our primary commitments. Before tear-off begins, we drape heavy protective tarps over siding, windows, flower beds, and decks. We place dump trailers strategically to avoid driveway damage and conduct continuous rolling magnetic sweeps to capture every stray nail and debris particle.

Question 9

Can most active roof leaks be repaired without replacing the whole roof?

Accepted Answer

Yes. Many common issues like localized storm damage, deteriorated pipe boots, chimney or skylight flashing failures, or missing shingles can be effectively repaired without a full roof replacement—provided the surrounding roof structure and underlayment remain in sound condition.

Question 10

How quickly do you respond to emergency roof leaks and storm damage?

Accepted Answer

We provide emergency response 7 days a week for active leaks and storm damage. Our crews can quickly deploy heavy-duty waterproof tarps secured with wood battens to stop water intrusion, protect your interior, and document the damage for your insurance claim.

Question 11

How do you find the true source of an active ceiling leak?

Accepted Answer

Water rarely enters directly above where it drips inside. Rain typically penetrates at an upslope penetration or cracked flashing, runs along rafters, and drips through drywall elsewhere. We conduct a comprehensive top-down and attic inspection to trace water pathways and pinpoint the root cause.

Question 12

Can you match my existing shingle color and style?

Accepted Answer

We source from major manufacturers (CertainTeed, GAF, Owens Corning, Malarkey) and work to find the closest color and profile match to your current roof. While natural UV weathering may create slight nuance, we aim for a seamless, discreet blend.

Question 13

How much does a new roof or roof repair cost?

Accepted Answer

Costs vary depending on square footage, pitch/steepness, existing layers to remove, material choice (architectural shingles, standing seam metal, or designer profiles), and any underlying decking repairs. We provide transparent, itemized written estimates with clear options to fit your budget—with no surprise add-ons.

Question 14

Do you assist with homeowners insurance claims?

Accepted Answer

Yes. If your roof has suffered wind, hail, or fallen tree branch damage, we provide high-resolution photo documentation, itemized repair scopes, and can meet with your insurance adjuster on-site to ensure all storm damage is accurately accounted for.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, electronic bank transfers (ACH), checks, and cash. Flexible financing options are also available to help make necessary roof replacements manageable.

Question 16

What warranties come with a new roof installation?

Accepted Answer

Your new roof comes with dual protection: manufacturer material warranties (typically 30 years to lifetime coverage depending on the shingle line) and PAC Roofing LLC's dedicated workmanship warranty that covers our installation craftsmanship.

Question 17

What brands of roofing materials do you recommend and install?

Accepted Answer

We install top-tier roofing systems from leading manufacturers including CertainTeed, GAF, Owens Corning, and Malarkey. These systems are proven to withstand Pacific Northwest rain, moss, high winds, and moisture.

Question 18

Why shouldn't I pressure wash my asphalt shingle roof?

Accepted Answer

High-pressure washing blasts away the protective mineral granules on asphalt shingles, breaks manufacturer seals, and can force pressurized water under the underlayment. We use gentle, low-pressure soft-wash treatments that kill moss roots safely without voiding manufacturer warranties.

Frequently Asked Questions

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